We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 10,324
Number of calls answered within 2 minutes: 5,475
Number of calls abandoned: 2,738
Total number of prescription items issued: 50,485
Referrals made: 659
Fit notes issued: 405
Administrative communications issued (letters/emails): 1,404
Text messages sent and received: 1,117
Total digital requests submitted to the practice: 5,748
Total number of appointments: 5,601
Appointments – seen: 5,193
Total number of appointments DNA’d: 408