We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 10,544
Number of calls answered within 2 minutes: 7,860
Number of calls abandoned: 1,443
Total number of prescription items issued: 53,364
Referrals made: 658
Fit notes issued: 371
Administrative communications issued (letters/emails): 1,270
Text messages sent and received: 7,116
Total digital requests submitted to the practice: 5,135
Total number of appointments: 5,614
Appointments – seen: 5,118
Total number of appointments DNA’d: 496