We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 12,899
Number of calls answered within 2 minutes: 6,301
Number of calls abandoned: 3,630
Total number of prescription items issued: 54,637
Referrals made: 699
Fit notes issued: 466
Administrative communications issued (letters/emails): 1,612
Text messages sent and received: 1,198
Total digital requests submitted to the practice: 6,122
Total number of appointments: 7,851
Appointments – seen: 6,242
Total number of appointments DNA’d: 1,609