We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 12,762
Number of calls answered within 2 minutes: 9,232
Number of calls abandoned: 1,972
Total number of prescription items issued: 53,918
Referrals made: 847
Fit notes issued: 449
Administrative communications issued (letters/emails): 1,470
Text messages sent and received: 2,724
Total digital requests submitted to the practice: 6,349
Total number of appointments: 6,305
Appointments – seen: 5,844
Total number of appointments DNA’d: 461