We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 12,049
Number of calls answered within 2 minutes: 8,617
Number of calls abandoned: 2,003
Total number of prescription items issued: 51,257
Referrals made: 897
Fit notes issued: 418
Administrative communications issued (letters/emails): 1,649
Text messages sent and received: 641
Total digital requests submitted to the practice: 5,738
Total number of appointments: 7,010
Appointments – seen: 6,355
Total number of appointments DNA’d: 655