We welcome your suggestions to improve our service.
Our aim is to provide the best possible service to our patients. However, we do realise that occasionally mistakes or misunderstandings can occur and when this happens we will do our best to solve the problem. If you are not satisfied with the service you receive from any member of the practice team, you can ask for an explanation.
Our practice complaints procedure is part of the NHS system for dealing with complaints and it meets national standards. Our complaints leaflet gives details of the procedure. Click here to download our complaint leaflet.
You can either put your complaint in writing via letter or by email marked “FAO Practice Manager” to our usual email address enquiries.W98012@wales.nhs.uk.