We are pleased to be able to share with our patient’s monthly practice activity information as listed below.
Summary of data:
Total number of calls to the surgery: 11,957
Number of calls answered within 2 minutes: 8,720
Number of calls abandoned: 1,797
Total number of prescription items issued: 47,238
Referrals made: 665
Fit notes issued: 376
Administrative communications issued (letters/emails): 1,453
Text messages sent and received: 2,181
Total digital requests submitted to the practice: 5,610
Total number of appointments: 6,255
Appointments – seen: 5,820
Total number of appointments DNA’d: 435